FAQ
Solar Questions, Answered
Common questions homeowners and businesses ask us.
Generally up to 90% of your bill, depending on your roof size and electrical phase.
Generally 3-5 years
Solar panels are designed to last 25–30 years. They typically degrade at only about 0.5% per year, so efficiency decreases very gradually over time.
Yes. Solar panels still generate energy on cloudy or rainy days, although output is reduced. They perform best in direct sunlight but continue producing power in overcast conditions.
Our real-time monitoring system lets you track your system's performance directly from your phone — view daily, monthly and yearly energy, monitor savings, and receive alerts for any issues.
Our installation team inspects your roof for suitability before proceeding, ensuring it can safely support the system and providing any necessary structural support.
Our warranty covers product defects and failures. If any of the solar system components stop functioning as expected, we handle the repair or replacement for you according to the project agreement terms.
If your system doesn't generate enough power — for example during high usage or cloudy periods — you simply draw energy from the grid, just like a traditional electricity supply.
Solar panels: 15-year product warranty and 30-year performance warranty. Inverters: 5–10 years. Mounting system: 10 years. Workmanship: 3 years, depending on agreed project terms.
Simply contact us to schedule a consultation. We will assist you from there!
Generally up to 90% of your bill, depending on your roof size and electrical phase.
Solar ATAP is Malaysia's residential solar scheme. It lets you offset your usage and earn export credit based on the Energy Charge Rate (ECR). Reach out to us for more info!
Generally 3-5 years
Yes. Panels still generate energy in overcast conditions, though output is reduced. Any shortfall is simply drawn from the grid as usual.
Solar panels: 15-year product and 30-year performance warranty; Inverters: up to 10 years; Workmanship for 3 years, depending on package. 1 free maintenance, depending on the package.
Savings depend on your load profile, usage and available roof size. You can refer to our Commercial Portfolio as a reference.
System Marginal Price is the energy price of the most expensive thermal generator dispatched to meet demand in the half-hour period. SMP can be influenced by a combination of factors including fuel price, system demand and generation system condition. It is the rate at which exported energy is credited.
Yes. A solar system reduces your carbon footprint and supports ESG reporting and sustainability commitments, alongside the operational cost savings.
Fully. We manage SEDA applications, TNB submissions, CT rating alignment, and complete technical compliance so your system meets all national standards.
We design based on your business demand, load profile, operating patterns, financial return, and roof or site suitability — never oversized, always built around real usage.
It stores the excess energy your solar system generates during the day so you can use it later — at night or during peak periods — improving self-consumption and reducing grid reliance.
Not everyone does. We assess your electricity usage, solar generation pattern, and backup needs first to determine whether storage adds real value for you.
A hybrid battery setup can provide backup power during outages, depending on the configuration and capacity we design for your needs.
We size it around your actual usage demand, solar capacity, and how much energy you want to store — so you're never paying for more than you need.
Yes, if your current inverter is a hybrid inverter.
We recommend scheduled maintenance on a regular basis to keep your system clean, safe, and running at peak efficiency. We'll advise the right interval for your setup.
Real-time performance from your phone — daily, monthly and yearly energy generation, savings, and instant alerts if anything needs attention.
We identify issues early through remote diagnostics, then provide troubleshooting support and on-site service when needed to restore performance.
Periodic cleaning helps maintain output, especially in dusty conditions. We'll advise the right interval for your setup.
Remote monitoring lets us detect and diagnose many issues quickly — often before you notice them — and we arrange on-site support whenever it's required.
Residential Solar Questions
The essentials homeowners ask us most.
How much can a home solar system save?+
Depending on your energy usage and system size, homeowners typically save up to 90% of their monthly electricity bills.
What is Solar ATAP?+
Solar ATAP is Malaysia's residential solar scheme. It lets you offset your usage and earn export credit based on the Energy Charge Rate (ECR). We handle the full SEDA and TNB application on your behalf.
What is the payback period for a home system?+
Typically 5 to 7 years, depending on your system size and energy usage — after which your savings are effectively free for the life of the system.
Will my system work on cloudy or rainy days?+
Yes. Panels still generate energy in overcast conditions, though output is reduced. Any shortfall is simply drawn from the grid as usual.
What warranty comes with a residential system?+
Solar panels carry a 15-year product and 30-year performance warranty; inverters up to 10 years; and workmanship for 1 year.
Commercial & Industrial Solar Questions
What businesses ask us before going solar.
How much can a business save with solar?+
Savings depend on your load profile and usage, but commercial and industrial systems can dramatically cut operational electricity costs — our central-kitchen project reduced bills from over RM7,000 to under RM600 a month.
What are SELCO and SMP?+
SELCO (self-consumption) lets you generate energy for your own use to reduce grid dependency. SMP (System Marginal Price) is the rate at which exported energy is credited. We model both for realistic savings projections.
Does solar support our ESG goals?+
Yes. A solar system reduces your carbon footprint and supports ESG reporting and sustainability commitments, alongside the operational cost savings.
Do you handle SEDA and TNB compliance?+
Fully. We manage SEDA applications, TNB submissions, CT rating alignment, and complete technical compliance so your system meets all national standards.
How is a commercial system sized?+
We design based on your business demand, load profile, operating patterns, financial return, and roof or site suitability — never oversized, always built around real usage.
Battery Storage Questions
What to know about adding storage to your solar system.
What is a battery storage system?+
It stores the excess energy your solar system generates during the day so you can use it later — at night or during peak periods — improving self-consumption and reducing grid reliance.
Do I actually need battery storage?+
Not everyone does. We assess your electricity usage, solar generation pattern, and backup needs first to determine whether storage adds real value for you.
Will it keep my power on during an outage?+
A hybrid battery setup can provide backup power during outages, depending on the configuration and capacity we design for your needs.
How is the battery sized?+
We size it around your actual usage demand, solar capacity, and how much energy you want to store — so you're never paying for more than you need.
Does it work with my existing solar system?+
Yes. We integrate the battery storage system with your solar setup to improve self-consumption and get more value from the energy you already generate.
Maintenance & Support Questions
Keeping your system healthy for the long run.
How often should my system be serviced?+
We recommend scheduled maintenance on a regular basis to keep your system clean, safe, and running at peak efficiency. We'll advise the right interval for your setup.
What does the monitoring app show me?+
Real-time performance from your phone — daily, monthly and yearly energy generation, savings, and instant alerts if anything needs attention.
What happens if my system underperforms?+
We identify issues early through remote diagnostics, then provide troubleshooting support and on-site service when needed to restore performance.
Do my solar panels need cleaning?+
Periodic cleaning helps maintain output, especially in dusty conditions. It's part of our scheduled maintenance service.
How quickly do you respond to issues?+
Remote monitoring lets us detect and diagnose many issues quickly — often before you notice them — and we arrange on-site support whenever it's required.